About Renting
All charges are for time out, whether used or not, so make your selection carefully. We provide on-site consultation. Please contact us for a quote.
Pricing
Most prices quoted are for a one-day charge. If you desire to use rental items for a longer period, please call our office for long-term rates.
Order/Changes/Cancellations
Should be made at least 48 hours prior to delivery to avoid any additional charges. For Tent rentals, 72 hours is needed.
Delivery
Special containers are provided for your china, silver, glassware, etc., to ensure that you receive your items sterilized, undamaged, sparkling and “table ready.” Our delivery personnel are instructed to deliver to a garage, dock or door readily accessible to our trucks. * Additional charges may apply if we must carry a long way, etc.
Pickup
All china, silver, utensils, etc., should be rinsed food free and repacked in the same containers as delivered. Linen should be dry and free of refuse to prevent staining and mildew. Tables and chairs should be stacked in the same manner and place in which they were delivered. All items should be assembled in a single location as specified above. Items not meeting these conditions are subject to additional fees.
Customer Pickup Rentals
Payment for customer pickups required in advance and a valid Texas driver’s license must be given when order is picked up. You are welcome to pick up your rental order at any of our showrooms. An advance reservation is recommended.
Charges
Payment for customer pickups required in advance and a valid Texas driver’s license must be given when order is picked up. You are welcome to pick up your rental order at any of our showrooms. An advance reservation is recommended.
San Antonio
Local delivery and pick up charges range from: $50- $165
There is a 20% fuel surcharge fee on each delivery. Out of town deliveries are charged at $3.50 per mile, round trip. Call our office for an accurate delivery quote. A minimum rental of $200 is required.
Austin
Local deliveries range from $90 - $165 + 20% fuel surcharge. Out of town deliveries are charged at $3.50 per mile, round trip. Call our office for an accurate delivery quote.
Set Up/Strike
Set up and strike service is available at a reasonable cost if arranged in advance. The charge to set up equipment rented from Illusions Rentals and Designs is $0.75 per table and $0.50 per chair. The charge to set up your items is $2.00 per table and $1.00 per chair.
After Hours Charges
A charge of $25 per hour per person (4 hour minimum) will be charged for delivery / pickup taking place outside of regular business hours. Call for an accurate quote.
San Antonio:
Normal Business Hours:
Monday - Friday:
8 a.m. to 5 p.m.
Saturday:
8 a.m. to 12 p.m.
Austin:
Normal Business Hours:
Monday - Friday:
8 a.m. to 4 p.m.
Saturday:
9 a.m. to 12 p.m.
Loss or Damage
Responsibility for equipment remains with lessee from time of delivery to time of return. All rental items should be protected and secured from weather. Please read Rental Agreement Page of your contract to fully understand our policies.
Damage Waiver
A damage waiver fee of 12% is an option available to renters. This fee relieves the renter of liability for accidental damage to rented items. Excluded from this waiver are any losses or damages due to theft, burglary, mysterious disappearance, mildewed linens, intentional damage, misuse, abuse or failure to care for rental items as one would their own property. Example of damage waiver coverage: accidental damage such as chips, cracks, broken china, crystal and barware; stains, and tears in linen and skirting; physical damage to tables or chairs. All damaged/broken items must be returned. Missing items are not covered. Damage waiver fee is non-refundable.
